Membership Services Assistant (Entry-Level)
$50,000–$55,000 year
On-siteHerndon, Virginia, United States
Job Summary
Conduct member outreach to promote PMMI programs, services, activities, and events while reaching out to prospective companies for recruitment. Assist with daily maintenance of the membership database by processing contact updates, resolving record discrepancies, and tracking weekly membership numbers. Manage annual membership renewals through follow-up calls and emails, prepare welcome packets, and monitor the membership email account to direct inquiries appropriately. Support the coordination of Booth Drop activities and provide general administrative assistance to the Membership Department staff. This entry-level role requires a Bachelor's degree, 0–3 years of experience, and proficiency with Microsoft Office, with occasional travel required.
Required Qualifications
- Must possess excellent computer skills, including proficiency with Microsoft Office (Word, Excel, and Outlook)
- Must be able to travel occasionally
Desired Qualifications
- Bachelor's degree preferred
- 0–3 years of professional experience; experience in customer service, membership associations, administration, communications, or a related field is a plus
- High level of attention to detail, accuracy, and problem-solving skills
- Excellent written and verbal communication skills
- Ability to communicate professionally and effectively with individuals at all levels of an organization
- Strong sense of urgency and ability to meet deadlines
- Highly organized with the ability to manage multiple projects and priorities simultaneously
- Dedicated work ethic and ability to work effectively as part of a team
- Strong customer service and interpersonal skills
- Comfortable learning and working with membership databases and other software systems
- Ability to work independently while also collaborating effectively with the Membership Department and other PMMI departments
- Able to thrive in a fast-paced environment and adapt to changing priorities
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