Membership Services Agent
$45,000–$45,000 year
On-siteNew York City, New York, United States or New York, United States
Job Summary
Greet and record members, walk-ins, class attendees, and sales appointments while ensuring all memberships remain current. Process monetary transactions for memberships, guest passes, pro-shop purchases, and drop-in sessions, then balance the cash drawer at shift start and end. Assist with guest check-ins, complete required waivers, and distribute mail and messages to appropriate staff. Resolve member feedback by taking appropriate actions and sharing information with stakeholders. Promote and assist customers with Pro-shop items, facilitate restocking, and process membership-related forms. Complete training for emergency and alarm situations and assist with special projects as needed.
Required Qualifications
- High School graduate or equivalent
- Extensive customer service experience
- Friendly and outgoing personality
- Strong verbal communication skills
- Cashier experience
- Experience in being responsible for balancing a cash drawer
- Proficient in the use of Microsoft Office Suite
- Experience using a CRM, member management software
- Experience and comfort with operating a muti-line phone system
- Great attention to detail
- Ability to multitask
- Retail sales and/or fitness/sports related experience
- CPR certification
- 36.25 hours per week
- Monday-Thursday: 1:30 - 9:30 pm and Sunday: 7:30 am-3:30 pm with 45-minute meal break each day
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