Membership Service Representative - University of Miami
On-siteCoral Gables, Florida, United States
Job Summary
Coordinate and execute service calls, emails, and touchpoints for University of Miami season ticket holders across football, basketball, and baseball. Assist with account updates, ticket delivery questions, and game day service efforts while using Salesforce to record client interactions and feedback. Support renewal campaigns, onboarding initiatives, and special projects as directed by the Membership Service Manager. Meet daily activity expectations for calls answered and completed. This part-time role (approx. 25 hours/week) is ideal for a current University of Miami student interested in sports management, ticketing, and hospitality, requiring flexibility for evenings, weekends, and game days.
Required Qualifications
- Current University of Miami student
- Interest in sports management, ticketing, hospitality, or customer service
- Strong organizational and communication skills
- Ability to work collaboratively in a fast-paced environment
- Positive attitude, professionalism, and willingness to represent Legends and the University of Miami at a high level
- Willingness to work evenings, weekends, and game days as needed
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