Membership Service Representative - University of Miami
On-siteCoral Gables, Florida, United States
Job Summary
Communicate with and assist season ticket holders across all ticketed sports, including Miami Hurricanes Football, Men's and Women's Basketball, and Baseball. Coordinate service calls, emails, and touchpoints for current customers while assisting with game day service efforts and special events. Effectively use Salesforce to record client interactions, feedback, and follow-up activity, and support renewal campaigns and onboarding initiatives as directed. Handle administrative ticket functions, account updates, and general customer support to meet daily activity expectations. This part-time role (approximately 25 hours per week) is ideal for a current University of Miami student interested in sports management and hospitality, requiring willingness to work evenings, weekends, and game days.
Required Qualifications
- Current University of Miami student
- Interest in sports management, ticketing, hospitality, or customer service
- Strong organizational and communication skills
- Ability to work collaboratively in a fast-paced environment
- Positive attitude, professionalism, and willingness to represent Legends and the University of Miami at a high level
- Willingness to work evenings, weekends, and game days as needed
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