Membership Service Account Executive
On-siteDetroit, Michigan, United States
Job Summary
Drive renewal sales and up-sell products for sports and entertainment clients by meeting individual and team sales goals. Build strong relationships through proactive communication including seat visits, phone calls, and client office visits to create personalized experiences. Maintain updated client information in the CRM tool and renew current season ticket holder accounts for full, half, and mini plans. Collect referrals, complete assigned ticket touch points, and handle game day operations such as staffing ticket sales kiosks and answering phones. Anticipate and resolve all complaints, requests, and inquiries professionally to ensure fan loyalty. Assist in delivering customized programs and benefits while maintaining knowledge of team happenings and park details. Work additional game duties as assigned with flexibility for irregular hours including nights, weekends, and holidays.
Required Qualifications
- Bachelor's degree in sports management, marketing, or communications
- Minimum 2 year of customer service
- Possess the highest integrity and ethical standards
- Team player with the ability to handle multiple assignments in a fast-paced environment
- Excellent verbal communication skills with a friendly and professional telephone manner
- Strong time management and organizational skills
- Demonstrated ability to work independently and to self-motivate
- Demonstrated flexibility and creative problem-solving skills
- Must be self-directed and goal oriented
- Ability to provide exceptional customer service
- A true passion and desire to work in the sports industry
- Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint
- Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed
- Irregular and extended hours including nights, weekends, and holidays
- Exposure to high noise level
- Frequent visual/auditory attention
Desired Qualifications
- Previous use and knowledge of any ticketing sources is preferred
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