Membership Sales Desk Part Time

Execute acquisition and retention strategies by renewing, upgrading, and cross-selling BJ's loyalty programs while converting potential members through active pitching of all membership options and co-brand credit cards. Deliver superior customer service as the first point of contact for merchandise returns, exchanges, product lookups, and BOPIC orders, resolving member concerns in a courteous and timely manner. Monitor tax-exempt/resale membership policies and escalations to the PIC or MOD as appropriate. Maintain club standards through accurate signage, clean organization, and full attendance, adhering to GOLD member expectations and safety protocols.