Membership Sales Associate
On-siteGreenacres City, Florida, United States
Job Summary
Drive membership sales through health and wellness education, developing leads and following up with potential members. Manage customer profiles, answer phone calls, and schedule appointments while resolving concerns to retain memberships. Operate the front desk by handling cash drawers, adhering to sanitary cleaning practices, and maintaining a presentable reception area. Track key performance indicators including average ticket price and rebook ratio across memberships, service add-ons, and retail sales. This role offers a direct career path to management positions with a flexible schedule and performance-based bonuses.
Required Qualifications
- MUST BE A DOG LOVER
- Sales experience and confidence
- Customer service experience
- Computer/ Technology proficiency
- A passion for dogs and dog health & wellness
- Reliable transportation
- Willingness to work in a smoke-free environment
- Confidence in selling services and products
- Ability to connect with customers (both canine and human!) and provide outstanding customer service
- Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
- Effective communication with team members and dog parents (in person and on the phone)
- Independently solve problems using Scenthound values and culture as a guide
- Attention to detail
- Time-management; Scheduling appointments efficiently
- Accountability; hold oneself and others to Scenthound standards
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