Membership Sales Ambassador Part Time

Execute acquisition 365, renewing, upgrading, and cross-selling BJ's Loyalty Programs while converting potential members by actively pitching all membership options. Serve as the first line of contact for merchandise returns, exchanges, pick-ups, and general inquiries, resolving member concerns in a courteous and timely manner. Follow tax exempt/resale policies, monitor renewals, and assist with BOPIC orders while maintaining club policies and procedures. Deliver superior customer service by adhering to GOLD Member Standards, including greeting, anticipating, and appreciating members daily. Maintain a safe, positive environment by escalating issues as appropriate and ensuring accurate signage and cleanliness. Work as a team to achieve business benchmarks defined by established goals.