Membership Sales Advisor

Job Summary

Required Qualifications

• •Follow the Crunch Sales Script
• •Enroll New Members
• •Upgrade current members
• •Activate new members
• •Call and set up sales appointments with prospective members
• •Meet daily, weekly and monthly Individual Membership Goals
• •Perform a proper Needs Analysis on all Qualified Guests via the Guest Courtesy Card
• •Provide information to prospective members in person or over the phone regarding club facilities and programs
• •Convert telephone inquiries into club visits
• •Give tours and trial memberships to prospective members
• •Effectively demonstrate equipment and facilities
• •Guide the prospective member through the decision-making process
• •Aggressively inspire prospective members to join the club
• •Upgrade existing memberships to memberships of a greater value
• •Add family members to memberships
• •Provide personal training packages
• •Provide group training sessions
• •Fill out all paperwork required for accurate membership sales
• •Record sales data
• •Meet daily, weekly, monthly and quarterly sales goals
• •Generate a minimum of 5 contacts per inactive hour via Phone, Email, Texting, or Social Media (specifically LinkedIn)
• •Come to work prepared with a minimum of 5 pre-booked appointments for the shift
• •Solicit prospective members outside the club at least 1 hour per day in the mid afternoon
• •Schedule solicitations in data track
• •Internally distribute guest passes
• •Ask for referrals
• •Follow up on all prospects with effective telephone and mail contact
• •Invite and inspire prospects to visit and join the club
• •Create 3-5 events in the club per month
• •Create events 1 per week
• •Post social media content
• •Greet all members and their guests using their name
• •Wish members a good workout
• •Exceed expectations and suggestively sell
• •Wish members well as they exit the club
• •Check in all members and guests in accordance with company procedures
• •Ensure all members are participating in services and programs according to their level of membership
• •Facilitate any messages on club software at member check-in
• •Observe ABC screen to book kick-offs
• •Identify opportunities where higher level memberships and programming can be promoted
• •Facilitate all member requests
• •Forward member requests to a manager, assistant manager, or manager on duty
• •Provide feedback on group fitness classes and programs to management
• •Call members as prescribed in the Club Management System
• •Ensure member satisfaction and usage
• •Run low usage reports
• •Run new member calls
• •Run birthday calls
• •Generate kickoffs
• •Generate referrals
• •Foster member usage
• •Avoid cancellations
• •Handle all cancellations requests
• •Propose lifeline programs
• •Propose alumni programs
• •Serve as a mentor and teacher to Member Service Reps
• •Assist with Managing Member Service Reps
• •Manage Member Service Reps scheduling
• •Manage Member Service Reps compliance
• •Train Member Service Reps
• •Answer phones in a courteous, helpful, professional manner
• •Master the use of the CMS system
• •Maintain a clean and organized work area
• •Assist in all projects as delegated by club management
• •Follow all policies and procedures in the Employee Handbook
• •Learn opening and closing duties
• •Know club facility, services, programs and schedules

Desired Qualifications

• •Maintain a professional disposition at all times
• •Take the initiative to learn opening and closing duties