Membership Retention Specialist
$52,000–$55,000 year
On-siteManassas, Virginia, United States
Job Summary
Develop and implement annual retention strategies to meet membership goals for youth and adults in the assigned area. Build strong, supportive relationships with volunteers through regular communication, coaching, and encouragement. Assist new troops with onboarding and provide ongoing guidance throughout their first year. Partner with community leaders to maintain a strong service unit structure and represent the council at local volunteer meetings. Address minor conflicts with sensitivity and use Salesforce to track outreach efforts and monitor progress. Collaborate with Membership Recruitment Specialists to ensure new members are successfully placed and retained. This role requires flexibility to work evenings and weekends regularly. Starting salary is $52,000 to $55,000, with additional bonuses for meeting membership goals.
Required Qualifications
- Strong interpersonal, written, and verbal communication skills
- A genuine enthusiasm for the Girl Scout mission and a commitment to fostering belonging
- The ability to plan and carry out independent work to meet measurable goals
- Comfort working directly with both youth and adults
- Flexibility to work evenings and weekends regularly (about 3 evenings per week most of the year)
- Proficiency with technology tools (Microsoft Office or Google Suite)
- A valid driver's license and reliable transportation for daily travel within the region
Desired Qualifications
- Salesforce experience a plus
- Bilingual skills in English and at least one of the following languages: Spanish, Farsi, Arabic, Hindi, Urdu, Bengali, or Korean
- Experience supporting volunteers or managing community-based programs
- Previous involvement with Girl Scouts or similar youth-serving organizations
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