Membership Retention Specialist

Develop and implement annual retention strategies to meet membership goals for youth and adults in the assigned area. Build strong, supportive relationships with volunteers through regular communication, coaching, and encouragement. Assist new troops with onboarding and provide ongoing guidance throughout their first year to ensure a positive volunteer experience. Partner with community leaders and volunteers to maintain a strong service unit structure, representing the council at local meetings to share updates and seasonal reminders. Address and mediate minor conflicts with sensitivity while using Salesforce to manage communications and track progress toward key performance indicators. Collaborate with recruitment specialists to ensure new members are successfully placed and retained. Requires flexibility to work evenings and weekends regularly, proficiency with Salesforce, and a valid driver's license for regional travel.