Membership Manager
$80,000–$90,000 year
HybridChicago, Illinois, United States
Job Summary
Translate strategic priorities into practical initiatives and measurable outcomes for ISTAT's membership function. Facilitate the development of the membership strategy in partnership with the Executive Director, Board, and volunteer leadership while developing recommendations to improve member experience and operational efficiency. Oversee day-to-day operations including membership administration, benefits, and customer service, leading a lean team to balance strategic leadership with hands-on execution. Serve as the business owner for the Association Management System, ensuring data accuracy and leveraging technology to improve productivity. Lead the mentoring program and act as the primary liaison to the Member Services Committee, coordinating volunteer engagement and translating committee recommendations into actionable plans. Collaborate across departments to incorporate membership considerations into organizational initiatives and support the annual budgeting process.
Required Qualifications
- Bachelor's degree or equivalent professional experience
- Five or more years of progressively responsible experience in association membership, association management, or a closely related membership-based organization
- Experience supporting volunteer committees, task forces, or governance groups
- Experience managing and developing staff
- Experience administering or serving as the business owner of an Association Management System (AMS)
- Strong project management skills with the ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills, including experience preparing reports, recommendations, and presentations for senior leadership or volunteer committees
- Ability to leverage technology, automation, and AI-enabled tools to improve productivity, decision-making, and organizational effectiveness
- Willingness to travel a few times a year to support conferences, committee meetings, and Board meetings
- You must be authorized to work in the United States permanently
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