Membership Manager on Duty
$31,928–$31,928 year
On-sitePueblo, Colorado, United States
Job Summary
Oversee membership operations during assigned shifts by serving as the primary contact for front desk staff, promoting membership benefits, and conducting facility tours to drive sales and retention. Provide outstanding service through direct interactions and inquiries while addressing member concerns and feedback professionally. Ensure staff across departments perform duties effectively, monitor building cleanliness and safety, and handle escalated situations by contacting supervisors. Perform essential maintenance tasks such as pool checks and equipment setup when needed, and uphold facility policies for members and guests. Assist with promotions, special events, and accurate record-keeping. Requires evening and weekend availability, CPR certification within 90 days, and strong leadership skills. Join a YMCA community focused on strengthening neighborhoods with purpose and intentionality.
Required Qualifications
- Minimum of 1-2 years of management or supervisory experience in customer service, sales, or a related field
- Ability to work Evenings and Weekends
- Strong leadership and problem-solving skills
- Excellent communication skills (in-person, phone, and email)
- Ability to handle difficult situations professionally and calmly
- Knowledge of facility policies and procedures or willingness to learn
- CPR certification within 90 days of hire
Desired Qualifications
- Experience in membership services, sales, or front desk operations preferred
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