Membership Manager | Newtown
$80,000–$80,000 year
On-siteSydney, New South Wales, Australia
Job Summary
Lead a high-energy team of Member Support Consultants, coaching and mentoring staff to hit sales and retention targets. Drive member growth through acquisition, integration, and proactive retention strategies while overseeing front desk operations and setting standards for exceptional service. Monitor performance, establish goals, and provide training to ensure consistent team success. Support recruitment, onboarding, and development of new consultants. Collaborate with club and regional leaders to deliver membership growth initiatives. This role blends people leadership with performance in a high-energy environment.
Required Qualifications
- Proven background in sales and customer service
- Track record of achieving KPIs
- Strong understanding of the sales cycle
- Understanding of customer retention strategies
- Experience leading, mentoring, or motivating a team to achieve goals
- Confident using business systems and reporting tools
- Current First Aid and CPR certification
- WWCC (may be required depending on state)
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