Membership Lead – Admin
$41,600–$45,760 year
On-siteMontclair, New Jersey, United States
Montclair, New Jersey, United StatesOn-siteFull Time$41,600–$45,760 yearSenior LevelMedium
Full TimeSenior LevelMedium
Job Summary
Manage daily operations of the Membership Department by processing transactions, handling inquiries, and resolving billing discrepancies. Maintain accurate member records and ensure compliance with organizational standards while serving as a resource for staff. Provide exceptional customer service through program registration, issue resolution, and community outreach representation. Collaborate with leadership to implement campaigns and audit Welcome Center protocols. This non-traditional role requires early mornings, weekends, and adherence to abuse risk management procedures.
Required Qualifications
- High School diploma or equivalent
- Bachelor's degree preferred
- Two years' leadership-management experience
- Two-five years of sales and customer service experience
- Proficient computer skills including Microsoft Office Suite
- CPR/AED and First Aid Certification
- Strong organizational, written and oral communication skills
- Ability to work in a fast-paced environment
- Must be able to lift up to 30 lbs
- Must be available for early mornings, closing and weekends
- Must be able to climb, bend, stoop, kneel, twist, reach, sit, stand, walk, lift, have finger dexterity, grasp, perform repetitive motions, talk, hear, and have visual acuity
Desired Qualifications
- Bachelor's degree
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