Membership Growth Consultant
$38,509–$55,013 year
On-siteTower Grove, Missouri, United States
Tower Grove, Missouri, United StatesOn-siteFull Time$38,509–$55,013 yearLarge
Full TimeLarge
Job Summary
Nurture direct-to-seniors and business-to-business partnerships to generate new patient opportunities by meeting individuals and groups in homes, workplaces, and senior centers. Plan, coordinate, and execute local events such as information tables and health fairs to reach medically underserved seniors, while cultivating relationships with health plan agents, social workers, and senior housing managers to drive referrals. Schedule one-on-one sales meetings, manage vendor contracts for event venues, and utilize CRM tools to document interactions, recover dormant customers, and maintain up-to-date client information. Deliver presentations to large audiences, educate potential patients on the ChenMed value proposition, and engage with enrolled patients to positively impact retention.
Required Qualifications
- High School Diploma or GED
- Bachelor's degree in Marketing, Business Administration or a related field
- Minimum of 2 years of successful sales experience
- Minimum of 2 years of business-to-business experience or equivalent management experience
- Relevant sales experience with establishing and maintaining relationships with business/vendor partners
- Experience in telesales to input sales data into a computer while on the telephone with a customer
- Current, valid Driver's License
- Ability to accurately type a significant number of words per minute
- Spoken and written fluency in English
- Ability and willingness to travel locally, regionally and nationwide up to 75%
- Working with seniors
- General understanding of Medicare Advantage
Desired Qualifications
- Bachelor's degree in Marketing, Business Administration or a related field preferred
- Additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis
- Working with seniors a plus
- General understanding of Medicare Advantage
- Bilingual
- High business acumen and acuity
- Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment
- Demonstrated knowledge of negotiation, probing skills, closing skills and handling objections
- Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Excellent interpersonal and problem solving skills
- Must have the patience and ability to engage customers in conversation
- Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers
- Must have the ability to be flexible and creative in dealing with customers
- Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers
- Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy
- Good keyboarding skills
- Action oriented
- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
- Readily acts on challenges, without unnecessary planning
- Identifies and seizes on new opportunities
- Displays a can-do attitude in good and tough times
- Steps up to handle tough issues
- Effective communication
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
- Attentively listens to others
- Adjusts to fit the audience and the message
- Provides timely and helpful information to others across the organization
- Encourages the open expression of diverse ideas and opinions
- Resiliency
- Rebounding from setbacks and adversity when facing difficult situations
- Is confident under pressure
- Handles and manages crises effectively
- Maintains a positive attitude despite adversity
- Bounces back from setbacks
- Grows from hardships and negative experiences
- Networking
- Effectively building formal and informal relationship networks inside and outside the organization
- Builds strong formal and informal networks
- Maintains relationships across a variety of functions and locations
- Draws upon multiple relationships to exchange ideas, resources, and know-how
- Customer focus
- Building strong customer centric relationships and delivering customer-centric solutions
- Gains insight into customer needs
- Identifies opportunities that benefit the customer
- Builds and delivers solutions that meet customer expectations
- Establishes and maintains effective customer relationships
- Persuasiveness
- Using compelling arguments to gain the support and commitment of others
- Positions views and arguments appropriately to win support
- Convinces others to take action
- Negotiates skillfully in tough situations
- Wins concessions without damaging relationships
- Responds effectively to the reactions and positions of others
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