Membership Experience Supervisor
$41,600–$41,600 year
On-sitePhiladelphia, Pennsylvania, United States
Job Summary
Lead Front End Leads, Cashiers, and Membership Sales Ambassadors by managing recruiting, training, and performance to drive membership growth and retention. Ensure consistent execution of GOLD standards, member service behaviors, and club policies while overseeing audit compliance and certification efforts. Coach team members on daily operations, resolve member issues, and monitor engagement levels to meet labor and supply plans. Collaborate with the Assistant Club Manager of Member Experience to optimize results, execute corporate programs, and maintain full adherence to operational expectations. Maintain regular attendance and support other departments as needed.
Required Qualifications
- Basic computer knowledge (MS Word, MS Excel, Email)
- Open shift availability
- At least 18 years of age
- Must maintain all training and required certifications
Desired Qualifications
- 2 years customer service or sales experience
- High school diploma, college degree, and/or big box wholesale, retail, grocery and/or leadership experience
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