Membership Experience Manager (2 days Remote/3 in-office)
$80,000–$90,000 year
Remote · Miami, Florida, United States or New York City, New York, United States
Miami, Florida, United States or New York City, New York, United StatesRemoteFull Time$80,000–$90,000 yearMid LevelBachelors DegreeEnterprise
Type
Full Time
Level
Mid Level
Education
Bachelors Degree
Company size
Enterprise
Job Summary
This role seeks a Membership Experience Manager to oversee a team of 5-7 in a customer service-driven environment, focusing on franchisee support for a nationwide business chain. The position demands hands-on leadership in a fast-paced setting and the ability to respond promptly to franchisee inquiries, ensuring compliance and optimal service delivery. It includes remote work capabilities after an initial training period.
Required Qualifications
- Proven experience in call center customer service or member support roles
- Experience as a manager, supervisor or department Sr. Lead
- Exceptional problem-solving skills with a focus on customer satisfaction
- Bachelor's degree in Business Administration or any related field
- Proficiency with English oral and written skills
Desired Qualifications
- Proficiency with CRM database software
- Proficient with Microsoft Office
- 5 years of Call Center experience
- Experience managing a team
- Exceptional problem-solving skills
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