Membership Experience Leader
On-siteOnley, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Delivers excellent service to members, guests, and program participants while responding to needs, promoting memberships, and maintaining facility cleanliness. Implements sales strategies to achieve recruitment, retention, and revenue goals, including prospect follow-up and secret shopping. Coordinates program registration logistics for walk-ins and web sign-ups, ensures proper service procedure implementation, and reviews membership updates. Assists in organizing membership events and occasionally represents the YMCA at community promotions. Completes required training and follows all organizational policies, safety standards, and licensing requirements. Requires ability to work flexible hours including evenings, weekends, and holidays.
Required Qualifications
- Excellent verbal, interpersonal and problem-solving skills
- Ability to work in a fast-paced and constantly-changing environment
- Ability to multitask
- Ability to set priorities and manage multiple concurrent tasks
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Ability to handle conflict professionally and manage conflict resolution in a timely manner
- Previous customer service, sales or related experience
- Strong knowledge of computer operations, Microsoft Office Suite, and Google Documents
- High attention to accuracy and detail
- Must be able to work flexible hours including evenings, weekends, and holidays
- Must maintain cooperative, functional relationships with senior leadership team, peers, and subordinates
- Must maintain positive, energetic attitude toward YMCA work, goals, and values
- Must be able to lift, pull and move up to 50 pounds
- Must be physically able to successfully complete required certifications
- Requires a person of maturity and good judgment, who can operate with a minimum of guidance from the Engagement Director
- Requires ability to exercise appropriate independent judgment, to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues
- Requires effective team-building and team leadership skills
- Must be able to stand or sit for long periods of time
Desired Qualifications
- Former YMCA experience utilizing SGA Sales preferred
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