Membership Executive
On-siteLondon, England, United Kingdom
London, England, United KingdomOn-siteFull Time
Full Time
Job Summary
Coordinate restaurant, hotel, and meeting-room reservations for Bluebird Club members while managing RSVPs, dietary requirements, and event guest lists. Maintain accurate membership databases, process new memberships and renewals, and send automated reminders for outstanding payments or information. Respond to routine member enquiries via email and WhatsApp, provide updates on partner benefits and facilities, and escalate sensitive member issues to leadership. Prepare monthly reports on retention, engagement, and activity, and liaise with internal teams to ensure member requests are completed accurately.
Required Qualifications
- Highly organised with excellent attention to detail
- Strong administrative and coordination skills
- Confident communicating with members and internal teams
- Excellent written and verbal communication skills
- Comfortable managing multiple requests and priorities at the same time
- Strong Microsoft Office skills, particularly Excel, Outlook and PowerPoint
- Professional, discreet and comfortable dealing with high-profile and VIP members
- Proactive and able to take ownership of tasks through to completion
Desired Qualifications
- Experience using the OpenTable reservation system would be beneficial
- Experience using CRM or membership management systems would be beneficial
- Experience within hospitality, private members' clubs, luxury lifestyle, hotels or customer service would be advantageous
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