MEMBERSHIP ENGAGEMENT COORDINATOR
$29,952–$37,440 year
On-siteClinton, North Carolina, United States
Job Summary
Conduct membership recruitment, retention, and enrollment coordination by managing phone, walk-in, and web registrations. Execute administrative duties including billing, invoicing, financial assistance processing, and auditing membership files for accuracy. Manage staff operations through scheduling, payroll support, training compliance tracking, and facilitating quarterly staff meetings. Operate the Welcome Desk and maintain swag shop inventory while assisting leadership with rentals and contracts. Support branch goals by fostering a member-focused culture and resolving problems to ensure satisfaction.
Required Qualifications
- 21 years of age or older
- Bachelor's degree in related field
- Previous experience in member service
- Excellent administrative and computer skills
- Highly attentive to detail
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Regularly required to use a computer for extended periods of time
- Be able to communicate using a computer and phone/smart device
- Frequently required to sit and reach
- Must be able to move around the work environment
- Occasionally lift and/or move up to 10 pounds
- Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust
- Noise level in the work environment is usually moderate
Desired Qualifications
- Bachelor's degree in related field preferred
- Equivalent combination of education and experience
- YMCA or other non-profit experience preferred
- Experience with membership software Daxko Operations preferred
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