Membership Director
$70,000–$85,000 year
On-siteOakland, California, United States
Job Summary
Oversee the membership department by recruiting, hiring, training, and directing staff and volunteers while managing front desk operations and implementing continuous improvement processes. Conduct tours for potential new members, establish community partnerships with the Marketing Department, and support member engagement events and promotional activities. Prepare and manage the membership budget, resolve member questions and complaints, and assist in fundraising and special events. Serve as a member of the branch leadership team and develop leaders in keeping with the YMCA of the East Bay's Goals, Policies, and Mission.
Required Qualifications
- Bachelor's degree in related field or equivalent
- Three years sales or customer service experience
- One year of supervisory experience
- Must be self-directed, highly motivated and creative
- Excellent customer service, problem solving, interpersonal and organizational skills
- Completion of YMCA program-specific and trainer certifications must be accomplished within 60 days of hire
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Proficiency in Microsoft Word, Outlook and other computer programs necessary to perform the duties of the job
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