Membership Coordinator
$49,920–$66,560 year
Remote
Job Summary
Answer and triage phone calls and emails to provide customer service for student and coach members and Tabroom.com users. Oversee the NSDA Student Leadership Council, managing onboarding, meetings, goal setting, project management, member selection, and offboarding. Coordinate the development of instructional speech and debate resources by managing external contractors or reviewing materials. Support school retention and recruitment efforts through outreach to coaches and administrators. Attend the National Tournament in June to support tournament customer service and other duties as assigned. This role supports the National Speech and Debate Association's initiative to expand speech and debate programs across K-12 schools.
Required Qualifications
- Two or more years of experience in a progressively responsible customer service and/or program management role
- Experience with speech and debate activities as a student or coach
- Demonstrates a professional and courteous demeanor
- Excellent written and verbal communication skills
- Excellent analytical, problem-solving, organizational skills, and attention to detail
- Proficiency in Google Drive, Docs, and Sheets, as well as Microsoft Word 2008 or higher for Mac: Word, Excel, and PowerPoint
- Ability to learn and become proficient in numerous technological applications in frequent use by Association staff, including but not limited to Asana for project management, ZenDesk and Dialpad for customer support, Google documents (Drive), Slack, and custom applications of the organization
- Ability to travel up to 10%
Desired Qualifications
- Associate's degree or higher
- Practical experience with the National Speech & Debate Association (National Forensic League)
- Experience providing programming and customer service for multiple communities, including communities of color
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