Membership Coordinator
$47,091–$61,214 year
On-siteBerwyn, Pennsylvania, United States
Job Summary
Conduct membership associate supervision, training, and coaching at the Membership Services Center, ensuring standard operating procedures and organizational software systems are followed. Manage weekly staff schedules, approve payroll in the HRIS system, and oversee income-based membership processing while collaborating with branch departments to maintain accurate information flow. Assist with hiring, onboarding, and facility tour training for prospective members, resolving difficult member or staff issues with composure. Maintain full command of all roles and obtain required certifications within 90 days of hire.
Required Qualifications
- At least 18 years of age
- High school diploma or GED
- Prior knowledge and/or minimum of two years of experience in membership or sales
- Demonstrate ability to develop and teach skills
- Excellent organizational and communication skills
- Obtain and maintain all new hire certifications and trainings within 90 days of hire
- Regularly required to use a computer for extended periods of time
- Be able to communicate using a computer and phone/smart device
- Frequently required to sit and reach
- Must be able to move around the work environment
- Occasionally lift and/or move up to 10 pounds
- Specific vision abilities: close vision, distance vision, and the ability to adjust
Desired Qualifications
- Bachelor's degree from an accredited college or university
- 3 years of experience in membership or sales
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