Membership Concierge (Weekend Availability)
On-siteNovi, Michigan, United States
Job Summary
Operate as the first point of contact for members and guests entering the resort, handling inbound calls and conducting outbound outreach to support engagement and acquisition. Maintain updated knowledge on club programming, events, pricing, and policies to educate guests, while assisting with account maintenance, processing transactions, and managing program, service, and product payments. Serve as the key point of contact for new membership sales and retention interactions, utilizing problem-solving skills for service recovery regarding member questions and concerns. Complete the Retention Specialist Certification within 60 days of hire. This role supports Life Time's ecosystem of over 160 athletic country clubs, empowering individuals to live happier, healthier lives through comprehensive well-being offerings.
Required Qualifications
- Multi-tasking
- Delivering high quality customer service
- Service recovery
- Verbal communication
- Comfortable working in a fast-paced environment
- Ability to stand for 4 hours at a time
- Friendly and outgoing demeanor
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
Desired Qualifications
- Bachelor's Degree in Hospitality
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.