Membership Concierge
On-siteUpper Arlington, Ohio, United States
Job Summary
Operate as the first point of contact for members and guests entering the resort, handling inbound calls and outbound outreach to support engagement and acquisition. Maintain updated knowledge of club programming, events, pricing, and policies to educate guests, while assisting with account maintenance, processing transactions, and payments. Serve as the key point of contact for new membership sales and retention interactions, utilizing problem-solving skills for service recovery. Complete the Retention Specialist Certification within 60 days of hire and progress through hospitality certification levels. Requires 1-2 years of customer service or sales experience, high school graduation, and ability to stand for 4 hours in a fast-paced environment.
Required Qualifications
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Desired Qualifications
- Bachelor's Degree in Hospitality
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