Membership Concierge
On-site · Brookfield, Wisconsin, United States
Job Summary
Membership Concierge II serves as the first point of contact for members and guests, handling account maintenance, educating on club programming/events/pricing/policies, processing member needs and transactions, and supporting new membership sales and member retention through outbound/inbound outreach. Responsibilities include cultivating relationships, delivering high-quality customer service, problem solving and service recovery, and maintaining knowledge to advise on programs and events. Requires standing for 4 hours, ability to multitask in a fast-paced environment, and effective communication; certifications in retention and hospitality are encouraged, with completion of the Retention Specialist Certification within 60 days of hire. The organization emphasizes inclusive, diverse, and equitable workplace practices and promotes life-long well-being through club offerings.
Required Qualifications
- Complete Retention Specialist Certification within 60 days of hire
- Minimum 1-2 years of experience in customer service or sales
- Education: High School graduate or equivalent
- Effective communication skills
- Ability to stand for 4 hours
- Comfortable working in a fast-paced environment
- Strong multi-tasking and service recovery abilities
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