Membership Concierge
$32,240–$32,240 year
On-siteCoon Rapids, Minnesota, United States
Job Summary
Operate as the first point of contact for members and guests entering the resort, handling inbound phone calls and conducting outbound outreach to support engagement and acquisition. Maintain updated knowledge of club programming, events, pricing, and policies to educate guests while assisting with account maintenance, processing transactions, and managing program, service, and product payments. Serve as the key point of contact for new membership sales and retention interactions, utilizing appropriate tools to solve problems and recover from service issues. Complete the Retention Specialist Certification within 60 days of hire. This role supports Life Time's ecosystem of over 160 athletic country clubs, empowering individuals to live happier, healthier lives through comprehensive well-being experiences.
Required Qualifications
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Desired Qualifications
- Bachelor's Degree in Hospitality
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