Membership Concierge
$37,960–$37,960 year
On-siteColumbia, South Carolina, United States
Job Summary
Serve as the first point of contact for members and guests entering the resort, handling inbound phone calls and conducting outbound outreach to support engagement and acquisition. Maintain updated knowledge of club programming, events, pricing, and policies to educate guests, while assisting with account maintenance, processing member needs, changes, and transactions including payments. Act as a key point of contact for new membership sales and retention interactions, utilizing problem-solving skills for service recovery. Complete the Retention Specialist Certification within 60 days of hire. This role requires a friendly demeanor, ability to stand for four hours, and multi-tasking in a fast-paced environment.
Required Qualifications
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Desired Qualifications
- Bachelor's Degree in Hospitality
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