Membership Concierge
On-siteMissouri City, Texas, United States
Job Summary
Operate as the first point of contact for members and guests entering the resort, receiving inbound calls and conducting outbound outreach to support engagement and acquisition. Maintain updated knowledge of club programming, events, pricing, and policies to educate guests, while assisting with account maintenance, processing transactions, and handling program payments. Serve as a key point of contact for new membership sales and retention interactions, utilizing problem-solving skills for service recovery. Complete the Retention Specialist Certification within 60 days of hire. This role supports Life Time's ecosystem of over 160 athletic country clubs, empowering members to live happier, healthier lives through comprehensive well-being offerings.
Required Qualifications
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Desired Qualifications
- Bachelor's Degree in Hospitality
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