Membership Concierge

Operate as the first point of contact for members and guests entering the resort, handling inbound calls and conducting outbound outreach to support engagement and acquisition. Maintain updated knowledge of club programming, events, pricing, and policies to educate guests, while assisting with account maintenance, processing transactions, and managing program, service, and product payments. Serve as the key point of contact for new membership sales and retention interactions, utilizing problem-solving and service recovery tools for member concerns. Complete the Retention Specialist Certification within 60 days of hire. This role requires a minimum of 1-2 years in customer service or sales, with the ability to stand for four hours at a time in a fast-paced environment.