Membership Concierge II
$33,800–$33,800 year
On-siteCentreville, Virginia, United States
Job Summary
Serve as the first point of contact for members and guests entering the resort, managing inbound calls and outbound outreach to support engagement and acquisition. Maintain updated knowledge of club programming, events, pricing, and policies while assisting with account maintenance, transaction processing, and program payments. Act as a key contact for new membership sales and retention, resolving member questions and concerns through service recovery. Operate in a fast-paced environment requiring multi-tasking, standing for four hours at a time, and demonstrating a friendly demeanor. Complete the Retention Specialist Certification within 60 days of hire. This role supports Life Time's ecosystem of over 160 athletic country clubs, empowering members to live healthier lives through comprehensive well-being offerings.
Required Qualifications
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Desired Qualifications
- Bachelor's Degree in Hospitality
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