Membership Concierge II
$42,640–$42,640 year
On-sitePotomac, Maryland, United States
Job Summary
Serve as the primary contact for members and guests entering the resort, managing inbound calls and outbound outreach to support engagement and acquisition. Maintain updated knowledge of club programming, events, pricing, and policies to educate guests while assisting with account maintenance, processing transactions, and handling service recovery for concerns. Act as a key point of contact for new membership sales and retention interactions, exemplifying a hospitality mindset to build relationships and create extraordinary experiences. Complete the Retention Specialist Certification within 60 days of hire. This role supports Life Time's ecosystem of over 160 athletic country clubs, empowering members to live healthier lives through comprehensive well-being offerings.
Required Qualifications
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
- skilled at multi-tasking
- delivering high quality customer service
- service recovery
- verbal communication
- comfortable working in a fast-paced environment
- able to stand for 4 hours at a time
- demonstrate a friendly and outgoing demeanor
Desired Qualifications
- Bachelor's Degree in Hospitality
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