Membership Concierge II
On-siteVestavia Hills, Alabama, United States
Job Summary
Operate as the first point of contact for members and guests entering the resort, handling inbound calls and conducting outbound outreach to support engagement and acquisition. Maintain updated knowledge of club programming, events, pricing, and policies to educate guests, while assisting with account maintenance, processing transactions, and managing program or service payments. Serve as a key point of contact for new membership sales and retention interactions, utilizing problem-solving skills to manage service recovery for member concerns. Complete the Retention Specialist Certification within 60 days of hire and demonstrate comfort working in a fast-paced environment.
Required Qualifications
- Multi-tasking
- High quality customer service
- Service recovery
- Verbal communication
- Comfortable working in a fast-paced environment
- Ability to stand for 4 hours at a time
- Friendly and outgoing demeanor
- High School graduate or equivalent
- Minimum of 1-2 years of experience in customer service or sales
- Complete Retention Specialist Certification within 60 days of hire
Desired Qualifications
- Passion to serve others
- Effective communication skills
- Bachelor's Degree in Hospitality
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