Membership Business Retention Specialist

Manage assigned business accounts as the primary point of contact for day-to-day membership needs, responding to inbound calls and inquiries via phone, email, and online channels. Maintain accurate member account records, monitor activity to proactively identify and resolve issues, and provide guidance to enhance satisfaction and long-term retention. Collaborate with internal departments to support account management and service excellence while meeting established productivity and quality metrics. Identify opportunities to enhance the member experience and support business growth initiatives. This role is onsite in West Plains, MO, with an hourly rate of $17 and bonus potential, offering on-target earnings between $72,560 and $102,560.