Membership Business Retention Specialist

Manage assigned business accounts as the primary point of contact for day-to-day membership needs, handling inquiries via phone, email, and online channels. Monitor account activity to proactively identify and resolve issues, ensuring accurate records and seamless member experiences. Collaborate with internal departments to support account management and service excellence while building strong relationships to enhance satisfaction and retention. Meet or exceed established service, productivity, and quality metrics in a fast-paced environment. Hourly rate of $17 with bonus potential, on-target earnings between $72,560 and $102,560. Located onsite in West Plains, MO.