Membership Assistant, Full-time
HybridCharlotte, North Carolina, United States
Charlotte, North Carolina, United StatesHybridFull TimeHigh School Or Equivalent
Full TimeHigh School Or Equivalent
Job Summary
Staff the Membership desk at Discovery Place Science, welcoming members, processing admission, and selling memberships and upgrades. Respond to customer inquiries via phone and email while handling cash and credit card transactions per approved procedures. Process memberships in the database, assist at member events, and support the Membership Manager with assigned tasks. Work weekends as part of the regular schedule.
Required Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to work weekends as part of the regular schedule
- Ability to provide excellent and prompt customer service to the general public and Discovery Place Members
- Ability to analyze data and utilize information to inform decision-making
- Ability to communicate clearly with members
- Ability to persuasively articulate the benefits of membership to non-members
- Ability to work both as a team member and autonomously in a fast-paced, deadline-driven, results-oriented environment
- Must be able to follow policies and procedures, complete administrative tasks correctly and on time
- Must be able to lift boxes up to 25 lbs
- Must have valid driver's license to be able to drive to off-site locations on occasion
Desired Qualifications
- Proficiency in Ticketure, Salesforce or similar database
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