Membership Ambassador, Springfield
$80,000–$100,000 year
On-siteSpringfield, Virginia, United States
Job Summary
Actively sell memberships, sports programs, and services to prospective clients while building lasting relationships and acting as their trusted advisor. Conduct personalized tours to match clients with tailored services, onboard new members for a seamless experience, and collaborate with internal teams to deliver top-notch service. Support member engagement and retention through ongoing communication, participate in event planning, and organize member-exclusive activities to foster community. Track membership growth and engagement metrics using CRM tools, and engage with current and potential members through personalized outreach, calls, and in-person interactions. Earn $80K to $100K annually with comprehensive health coverage, 401(k) match, unlimited PTO, and complimentary club membership.
Required Qualifications
- 2-4 years of experience in client relations, account management, or hospitality
- Proven ability to build strong relationships and drive customer satisfaction
- Exceptional communication and people skills
- Strong organizational and multitasking abilities in a dynamic environment
- A proactive, detail-oriented mindset with a customer-first approach
- A passion for sports, health, fitness, and wellness
Desired Qualifications
- Background in hospitality, sales, or sports management
- Experience in high-end hospitality, luxury retail, or sports management/sales
- 2-4 years of experience in client relations, account management, or hospitality (luxury experience preferred)
- Familiarity with CRM tools (Salesforce experience preferred)
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