Members Club Host/ess

Manage club access protocols for members, guests, residents, and hotel visitors while ensuring compliance with club terms and conditions. Deliver a warm, genuine welcome and seamless arrival experience, operating the cloakroom efficiently and securing guests' belongings with care. Facilitate real-time bookings for F&B, wellness treatments, classes, and events, particularly during peak periods, and assist with event check-ins, guestlist management, capacity control, and VIP support. Maintain accurate records of arrivals, feedback, and member preferences in PeopleVine to support personalized service and Membership team collaboration. Coordinate clearly with the Host team and other departments to maintain smooth operational flow, assist in setup and testing of operational systems, and program booking and content uploading for member and guest events. Maintain a warm and consistent presence during high-traffic times, including evenings and weekends.