Member Team Lead

Member Team Lead at Sam's Club/Walmart in Peoria, IL overseeing a front-end team and member service functions. Responsibilities include supervising associates, assigning duties, training on processes, delivering direction and feedback, driving member engagement and program knowledge, processing memberships and escalations, promoting store-wide member initiatives, handling transactions and front-end operations, managing claims and returns, merchandising and stock organization, maintaining cash controls and daily deposits, partnering with management to meet membership goals, and coaching colleagues to deliver a high-quality shopping experience. Emphasizes compliance with policies, Open Door Policy guidance, ethics, integrity, and teamwork to support customer satisfaction and store performance.