Member Support Specialist
On-siteSouth, Kentucky, United States
Job Summary
Assist members via inbound and outbound phone calls regarding company-provided health insurance plans, reviewing account discrepancies and claims history. Utilize internal resources and multiple systems to address questions and concerns while maintaining accurate records and ensuring a high-quality member experience. Provide a positive customer experience using a happy, upbeat tone and perform any other duties assigned by management. Available Monday through Friday 8am-5pm, with weekend shifts available if desired. Spanish/English bilingual status is preferred. Join a growing insurance company focused on lowering benefit costs and increasing access to high-quality healthcare.
Required Qualifications
- Available to work Monday - Friday 8am-5pm
- Weekends shifts are available
Desired Qualifications
- Healthcare Customer Service experience
- experience as a Receptionist
- Medical Administrative Assistant
- Patient Service Representative
- Tech savvy
- ability to navigate PC systems
- text messaging tools
- Microsoft office experience
- Experience taking calls
- resolving issues
- following up on escalated issues
- The ability to multitask
- using several internal system
- addressing member concerns
- Spanish/English Bilingual
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