Member Support Specialist
$35,360–$35,360 year
RemoteUnited States
Job Summary
Answer incoming telephone calls from members and caregivers regarding order, product, billing, and account services. Guide callers through troubleshooting, navigating the company site, or effectively using products. Maintain superior knowledge of Medical Guardian products, services, and billing practices to ensure accurate information. Perform account updates, thoroughly document conversations, and de-escalate situations involving dissatisfied members by researching issues and offering solutions. Act as a brand ambassador by promoting additional products and services during service calls while displaying a positive attitude. Collaborate with team members to improve the member experience and meet qualitative and quantitative performance objectives.
Required Qualifications
- Permanent residency in one of the following states: AZ, DE, FL, GA, KY, KS, MA, MD, MI, NJ, NM, NV, OH, PA, SC, ID, IL, NC, TN, WV, UT and TX
- Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future
- High school diploma
- Computer proficient with the ability to multi-task
- Professional, enthusiastic and kind with a passion for serving
- Effective active listening skills with ability to probe to ensure appropriate resolution
- Strong communication, organization and time-management skills
Desired Qualifications
- Associate or bachelor's degree
- 2+ years previous member service call center or member-facing experience
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