Member Support Representative

Member Support Representatives at Sun Life serve as the primary contact for external clients, handling intake of telephone inquiries from claimants and policyholders and supporting Sun Life’s internal claims professionals. Responsibilities include answering customer inquiries, researching and resolving issues related to eligibility, coverage, and claims for clients’ group benefits plans, guiding members through the claims process, providing empathetic assistance, and delivering feedback to drive improvements in the client experience. The role emphasizes productivity, adherence, quality assurance, effective communication, problem-solving, and the ability to work in a fast-paced, high-energy customer-service environment. A Bachelor's degree or equivalent work experience is preferred; the role requires strong systems and technology skills and a commitment to continuous learning and professional development.