Member Support Professional I

Member Support Professional I handles member inquiries via phone, PTM, chat, and video banking, educating members on products and services to meet their financial needs. Responsibilities include providing prompt financial services through multiple channels, complying with policies and laws (BSA, Patriot Act, OFAC), performing teller functions (deposits, withdrawals, wires, account maintenance), assisting with online banking setup and troubleshooting, cross-selling lending products, referring members to lenders, and supporting branch goals. The role requires strong interpersonal and clerical skills, attention to detail, and the ability to work remotely when needed based on departmental needs.