Member Support Expert - Canada 🇨🇦
On-site · Toronto, Ontario, Canada
Toronto, Ontario, CanadaOn-siteFull TimeMid LevelNot SpecifiedHealthcare TechUnknown
Type
Full Time
Level
Mid Level
Education
Not Specified
Company size
Unknown
Industry
Healthcare Tech
Job Summary
Member Support Expert in Canada (Toronto, Ontario) delivering exceptional member support, developing deep healthcare system expertise to assist individual members and B2B customers, contributing insights to improve Alan's products and services, supporting onboarding, and collaborating with cross-functional teams to scale Care operations in Canada; requires 3+ years of experience, excellent English communication, multi-channel support proficiency, comfort with technology and AI tools, and a builder mindset.
Required Qualifications
- 3+ years of experience in care/member support or related field
- Excellent written and verbal English communication
- Ability to work with multi-channel support (chat, email, phone)
- Comfort with technology and AI-powered tools
- Experience collaborating with Product, Ops, Sales and Insurance teams
- Ability to onboard new customers or members and drive cross-functional improvements
- Customer-centric mindset with strong empathy and problem-solving skills
- Experience mentoring junior members (preferred)
- Bachelor’s degree not required (role is described without formal degree requirement)
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