✨ Member Support Concierge (Benefits Member Experience Agent)
$35,360–$35,360 year
Remote · Fort Lauderdale, Florida, United States or New York City, New York, United States
Fort Lauderdale, Florida, United States or New York City, New York, United StatesRemoteFull Time$35,360–$35,360 yearEntry LevelHigh School Or EquivalentUnknown
Type
Full Time
Level
Entry Level
Education
High School Or Equivalent
Company size
Unknown
Job Summary
Join a compassionate team as a Benefits Member Experience Agent, where you will provide concierge-level support in a call center environment, guiding members through their healthcare benefits with empathy and precision. This full-time role includes diverse scheduling options, focusing on delivering exceptional member experiences and resolving complex inquiries.
Required Qualifications
- High school diploma/GED or equivalent experience
- 6 months call center or 1 year of customer service experience
- Strong phone presence, adaptability, and flawless computer navigation
- A patient-focused, compassionate mindset
Desired Qualifications
- Healthcare or insurance experience
- Knowledge of medical terminology or benefits
- Customer service, sales, or account management experience
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