Member Support Center Agent
$39,582–$50,960 year
Hybrid · Auburn, Massachusetts, United States
Job Summary
Member Support Center Agent providing member assistance for savings products and services, opening new accounts, and cross-selling credit union offerings. Role requires handling inbound calls, processing withdrawals/transfers, ensuring compliance with BSA policies, and promoting COFCU products. Travel to branches as needed, with a 40-hour schedule and a hybrid work arrangement after completing in-office training. Must demonstrate professional telephone/electronic interactions, decision-making, and teamwork to meet MSC goals.
Required Qualifications
- High School diploma required
- 1 to 12 months experience in customer service in a credit union or financial institution or related experience
- Ability to work in a fast-paced environment
- Proficient in Microsoft Word/Outlook
- Strong communication and interpersonal skills
- Ability to travel to branches as needed
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