Member Support Analyst
On-site · Mexico City, Mexico City, Mexico
Mexico City, Mexico City, MexicoOn-siteFull TimeEntry LevelNot SpecifiedHospitality ServicesUnknown
Type
Full Time
Level
Entry Level
Education
Not Specified
Company size
Unknown
Industry
Hospitality Services
Job Summary
Member Support Analyst in Mexico City (on-site in CDMX). Respond to emails, phone calls, and chats to resolve member questions; record interactions with concise notes; coordinate move-ins and move-outs; own issue resolution between members, hosts, and properties; create/assign tickets for follow-up; provide expert property knowledge and reinforce Landing’s product benefits to retain members.
Required Qualifications
- English proficiency: Fluent (B2-C1)
- 1+ year of proven customer service experience
- Ability to work from our Polanco office — a collaborative, fast-moving environment.
- Superb written and verbal communication skills
- Strong organizational skills and ability to use multiple administrative tools simultaneously
- Self-motivated, hardworking, and customer-focused with a track record of achieving targets
- Tech-savvy: familiarity with Mac, Google Drive, and Excel
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