Member Support Agent- Italian Speaking
$26,474–$26,474 year
On-site · Westport, Connecticut, United States
Westport, Connecticut, United StatesOn-sitePart Time$26,474–$26,474 yearEntry LevelNot SpecifiedLarge
Type
Part Time
Level
Entry Level
Education
Not Specified
Company size
Large
Job Summary
Dynata is seeking a Part-Time Italian-speaking Member Support Agent to provide high-quality customer service to panelists via phone and online channels. This role requires fluency in Italian and English, a minimum of 2 years in customer service, and the ability to work independently in a fast-paced, remote environment to resolve tickets, coordinate escalations, and meet KPIs while delivering excellent member experiences.
Required Qualifications
- Fluent in Italian (expert or native proficiency) and advanced English (written and spoken)
- At least 2 years of experience in a customer service role with direct consumer interaction
- Experience in both telephone support and online support via ticketing/email systems
- Excellent written and verbal communication skills
- Strong attention to detail and organizational skills; ability to multitask
- Ability to work independently in a fast-paced environment
- Proactive, motivated, flexible team player with a positive attitude
- Computer literate with Microsoft Office programs (Excel, Word, PowerPoint) and collaboration tools; willing to learn new programs
- Looks to continuously improve and takes accountability for actions
- Ability to coordinate escalations and ensure timely resolution; follow-up with other staff as needed
- Able to meet or exceed KPI goals
Desired Qualifications
- Bilingual English/Italian at high level (beyond required)
- Experience with ticketing systems (e.g., Zendesk, Freshdesk) and CRM tools
- Strong data entry and documentation skills
- Experience working in a remote or distributed team
- Comfort with working in a fast-paced, KPI-driven environment
- Previous market research or customer support role in a similar setting
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