Member Success Lead
$45,760–$49,920 year
On-siteDallas, Texas, United States
Dallas, Texas, United StatesOn-siteFull Time$45,760–$49,920 yearMid LevelMedium
Full TimeMid LevelMedium
Job Summary
Execute tours, manage the full sales cycle from inquiry to signed agreements, and drive occupancy through proactive upselling and renewal conversations. Cultivate community connections by organizing member introductions, social media content, and strategic networking events to foster "collisions." Oversee the onboarding process, including welcome packets and site inductions, while maintaining pricing authority and local sales strategies in partnership with the Community Director. Support the team with event setup, newsletter creation, and troubleshooting member issues to ensure a friction-free experience.
Required Qualifications
- 1–3 years of experience in sales, partnerships, business development, hospitality, or community management
- A strong local network within the business and tech community
- Proven track record in account management, pricing decisions, and growth initiatives
- Exceptional organizational and multitasking skills with the ability to self-start and think creatively
- Strong verbal and written communication skills for professional proposals and member relations
- Experience in modern SaaS platforms, including Google Suite, Hubspot, and other CRM management
Desired Qualifications
- A College degree (four-year) is preferred, but not required
- Passion and understanding for Kiln's mission, values, and entrepreneurial communities
- People-first mindset
- High integrity and accountability
- Empathetic, dependable, and self-aware
- Entrepreneurial spirit
- Passion for building community
- Genuine alignment with Kiln's mission and values
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